Mandatory Strata Committee Training: How to Register and Complete It
Note: This article is intended as a general guide only, and should not be taken as legal or professional advice. It’s essential to consult with a qualified professional or seek advice from your managing agent if you have specific questions or concerns about strata living.
From 1 October 2026, anyone appointed or re-appointed to a strata committee in NSW must complete NSW Fair Trading’s free online course, Introduction to Strata Committee Rights and Responsibilities, within three months of their appointment.
The video above walks through registering for Strata Hub and starting the course in about a minute. The steps are also set out below.
Who needs to complete the training
Appointed or re-appointed on or after 1 October 2026: complete the training within three months of your appointment.
Appointed before 1 October 2026: you don’t need to complete it until your next appointment, usually at your next AGM.
The training is required each year, within three months of being appointed. Members who don’t complete it in time automatically cease to be on the committee.
About the course
- Free
- About an hour, in one sitting or several
- Completed online through Strata Hub
- No MyServiceNSW account needed
- Six lessons covering how strata works, the role of the committee, decision making, legal and ethical responsibilities, finances and building management, and conflict management
How to register and complete the course
- Select “register for Strata Hub”, then “I’m ready to register”. Start on Fair Trading’s strata committee training page. The registration link is in the note under the main button.
- Enter your details, tick the boxes and select Register. Use your real name, because it’s printed on your certificate.
- In the Strata Hub email, select “Activate my account”. Check your junk or spam folder if it’s not in your inbox. The link expires after seven days.
- Create a password, then select Continue. Your password can’t include any part of your email address or your name. Phone and authenticator app sign-in are optional.
- Log in with your password and the link Strata Hub emails you. The sign-in link expires after five minutes, or you can type the code instead.
- Select “Start your training”, then “Go to training”. Check that your first and last name are correct before you continue. If they’re not, fix them in My profile first, because your name can’t be changed once your certificate is issued.
- Open the course and select Launch. Work through all six lessons, then select “Download certificate”.
When you’ve finished
Download your certificate and give a copy to your committee secretary. If Netstrata manages your building, we act as your committee secretary, so email a PDF of your certificate to committeetraining@netstrata.com.au and we’ll keep it on record.
Please note
This is NSW Fair Trading’s mandatory course. Netstrata’s Strata Committee Webinar Series is separate and doesn’t count towards the requirement.
Need help?
Strata Hub account or login issues: NSW Fair Trading on 13 32 20, 8:30am to 5pm weekdays.
Questions about the training: contact your strata manager or email learning@netstrata.com.au.
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